Contact

Contact DocStow

Support, privacy, and security contact details for the DocStow household document platform.

DocStow is operated by Infadale Solutions, New Zealand. NZBN: 9429053662200.

Quick answer: use this page to contact DocStow for product support, privacy requests, security reports, billing or account questions, and general enquiries. Support messages are best for login, upload, reminder, sharing, CardVault, PWA, or subscription questions. Privacy messages are best for access, correction, export, or deletion requests. Security messages are best for vulnerability reports or suspicious account activity.

Business details

Product: DocStow
Operating business: Infadale Solutions
NZBN: 9429053662200
Country: New Zealand

Email contacts

Product supportsupport@docstow.comAccount access, billing, PWA install help, document uploads, reminders, and general help.Privacy requestsprivacy@docstow.comAccess, correction, export, deletion, and privacy questions.Security reportssecurity@docstow.comVulnerability reports, suspicious account activity, and responsible disclosure.General enquiriessupport@docstow.comPartnership, media, and non-urgent product enquiries.

Response expectations

We prioritise account access, billing, privacy, and security messages. For general support, we aim to reply within two business days. Security reports are triaged as soon as possible and handled through the responsible disclosure process described on our Security page.

What to include in a support request

Clear context helps us route your message faster. For account or billing questions, include the email address on your DocStow account and a short description of what changed. For document, reminder, CardVault, or Google Drive questions, include the page or workflow you were using and whether the issue happens on web, mobile, or both.

Account access or sign-in issue
Billing, checkout, subscription, or cancellation question
Document upload, scan, reminder, or sharing issue
Privacy export, deletion, or correction request
Security concern or responsible disclosure report

Useful starting points

If you are researching DocStow before creating an account, these public pages explain the main household document workflows and trust controls.

How contact fits into household document support

DocStow support is organised around the moments when household document admin becomes time-sensitive: account access before a deadline, billing questions before renewal, document upload issues before a claim, reminder questions before travel, and privacy or deletion requests when a customer needs control over stored records.

For faster routing, use the email address that matches the issue rather than sending every request to the general inbox. Product support handles everyday workflow questions, privacy handles access and deletion rights, security handles responsible disclosure, and general enquiries cover media, partnerships, and broader product questions.